Privacy Policy

MistriHub is a trading name of MistriHub, the Data Controller. We operate as a platform that connects users with service providers in Pakistan. For more information about our company, please visit www.mistrihub.com.

In this notice, we provide information on the personal information we collect, how we use it, how long we keep your data, and how to exercise your data protection rights.

1. Information We Collect

   When you use our platform, we collect personal information, which may include:

   • Personal Identification Information: Name, email address, phone number, location, etc.
   • Service Provider Information: For service providers, additional details such as qualifications, experience, and payment information.
   • Communication Data: Records of communications you have with us, including support inquiries.

2. If You Provide Feedback or Review a Service Provider

   • When you engage a service provider through our platform, you can provide feedback or a review of their services. This helps other users make informed decisions and assists us in monitoring the performance of service providers listed on our platform.
   • When you submit feedback or a review, MistriHub acts as the Data Controller. The service provider may request feedback from you, and in such cases, they remain the Data Controller for that data.
   • To ensure reviews are genuine, we may ask for the following personal information:
     • Name
     • Email address
     • Phone number
     • Information about the services you received
   • We may use this information to verify reviews and prevent fraudulent activity. Your review may be published on our platform with your consent, and we only display your town or district alongside the review to maintain your privacy. You can request removal of your review at any time.
   • If you provide a review but do not consent to it being published, we may aggregate and anonymize the data for internal analysis, to assess and rate service providers.

3. If You Receive a Quote or Invoice from a Service Provider

   • Service providers can send quotes and invoices through our platform. In this case, MistriHub acts as a Data Processor, processing the data on behalf of the service provider, who remains the Data Controller.

4. If You Make a Payment to a Service Provider

   • We provide functionality for payments through our platform, but any payments are made directly to the service provider. MistriHub is not responsible for payment processing or disputes.

5. Data Management and Retention

   • We retain personal data in accordance with our data retention policy, which ensures we keep your data only as long as necessary for the purposes outlined in this Privacy Notice.
   • If you make a claim or provide feedback regarding a service, your personal data will be retained for a period necessary to resolve any issues or comply with legal obligations.

6. Data Sharing

   • MistriHub may share your personal information with third parties, including service providers, surveyors, and regulators, for the purpose of fulfilling our contractual obligations, improving our services, or meeting legal requirements.
   • Information may also be shared with third-party service providers involved in processing payments, providing services, or supporting the platform.

7. Marketing

   • We may use your contact details to inform you about other services and updates that we think might interest you. This may include emails, SMS, or messages through the platform.
   • You can opt out of marketing communications at any time by following the unsubscribe instructions in the messages.
   • Service-related messages, such as transaction confirmations or updates, may still be sent, even if you opt-out of marketing communications.

8. Artificial Intelligence (AI)

   • We may use AI technologies to enhance the platform and improve user experience. This may involve processing personal data to tailor recommendations, improve service quality, or ensure platform security.

9. Your Rights

   • You have the right to access, rectify, and delete your personal data. You can also object to or restrict the processing of your personal data in certain circumstances
   • If you wish to exercise any of your rights or have concerns about the processing of your personal data, please contact us using the details provided below.

10. Contacting Us

    If you wish to exercise any of your rights or have concerns about the processing of your personal data, please contact us using the details provided below.

    MistriHub Pakistan